Automotive Service Advisor - Easton Ford

HERTRICH Family of Automobile Dealerships • Easton, MD

11d • $50,000 - $85,000

About The Position

Automotive Service Advisor / Service Writer - Full Time
Hertrich Family of Automobile Dealerships has your next career move! Our busy Auto Repair Shop at Easton Ford is expanding!
The Hertrich Family of Automobile Dealerships is seeking an energetic and customer-focused Automotive Service Advisor / Service Writer to join our world-class service team! experience is preferred but will consider a well-qualified applicant with solid sales skills and a strong customer service background.
Why Choose Hertrich?
Competitive pay and unlimited growth opportunities
Fast-paced, team-oriented environment
Family-owned company representing 24 dealerships, 14 Collision Centers, and 18 Automotive Brands across Delmarva and beyond
Strong community presence, supporting over 90 local organizations and charities

Requirements

• Customer-focused, enthusiastic, and motivated team player
• Prior sales and/or customer service experience required (auto industry a plus)
• Strong communication skills (English required; Spanish bilingual preferred)
• Computer skills and ability to learn dealership software
• High School diploma or GED required
• Flexible schedule, including evenings and Saturdays
• Valid driver's license with a clean record

Responsibilities

• Greet and assist service customers promptly and professionally
• Answer service calls, schedule appointments, and keep customers updated
• Advise customers on repair/service needs, costs, and completion timelines
• Coordinate repair orders with Technicians
• Ensure top-level customer satisfaction-get it right the first time
• Recommend additional services when appropriate
• Maintain accurate records and reports

Benefits

• Extremely competitive salary
• Medical, Dental, Vision, Disability & Life Insurance plans
• Paid vacation, holidays, and personal days
• 401(k) with employer match
• Employee purchase discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees