Service Advisor - Ford

Bob Moore Auto Group, LLC

1d

About The Position

The primary responsibility of this position is to follow the Auto Group’s process which results in the successful service labor and parts purchase and long-term customer retention.

Requirements

• High School Education
• Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
• Good interpersonal, time management and organizational skills
• Ability to identify and achieve targeted goals
• Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels
• Ability to work well with a range of individuals
• Ability to prioritize multiple jobs
• Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
• Ability to work independently and/or as part of a team
• Ability to effectively respond to inbound and outbound phone calls
• Strong attention to detail, professional demeanor, and a positive ‘can do’ attitude
• Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle

Nice To Haves

• Previous sales experience preferred

Responsibilities

• Greet customers and carefully record the customer’s concerns to generate an accurate work order
• Track the status of open repair orders during the day keeping both the customers and technicians updated with approvals and delays
• Obtain the training necessary to know what is covered under warranty for each franchise
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items
• Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done
• Help the cashier close tickets and notify customers that their vehicles are ready for pickup
• Explain repair order charges to customers and promptly notify the service manager of any customer service problems
• Strive to meet management’s benchmarks for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores
• Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
• Enforce safety precautions specific to work area
• Other responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED