Ford Service Advisor Opportunity

Classic Ford Lincoln - Columbia•Columbia, SC

About The Position

Classic Ford / Lincoln of Columbia, NC needs Automotive Service Advisors to help with our growing service department. Our service advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles in accordance with the manufacturer’s guidelines. The service advisor must establish and maintain positive relationships with our clients. WE ARE BUILDING FORD TOUGH!!! Support service department goals by:

Requirements

Excellent communication skills and ability to be a team player
Ability to minimize and redirect customers frustrations
Trainable
Outgoing and friendly personality with great customer handling skills
Professional appearance
Strong organizational skills

Nice To Haves

Technical certification a plus
Manufacturer training certifications

Responsibilities

Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order
Interact with customers to determine immediate service needs
Serve as a liaison between technicians and customers
Provide excellent customer service experience
Review service history, multipoint inspection results and recommend service to clients
Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims
Improving sales of labor, parts, and accessories
Administer new and used vehicle warranty repairs in accordance with manufacturers requirements
Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer
Perform an active vehicle delivery with customer when work is completed
Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training