Automotive Service Advisor

Ed Martin Buick GMC • Carmel, IN

2d

About The Position

As a Service Advisor , you'll be the bridge between our valued customers and our expert technicians. Your job is to create a smooth and professional experience for every guest—from scheduling and check-in to service updates and final delivery. We pride ourselves on offering a fun, fast-paced, and rewarding work environment where customer satisfaction and teamwork come first.

Requirements

• Service Advisor or automotive experience preferred , but we’ll train the right person
• Strong customer service, communication, and problem-solving skills
• Detail-oriented and organized, with the ability to multitask in a busy environment
• A team player with a positive attitude and a drive to succeed

Responsibilities

• Greet customers and determine their service needs with care and accuracy
• Clearly explain recommended services and keep customers updated throughout the repair process
• Create repair orders, verify warranty and service contract coverage
• Coordinate with technicians to ensure timely service completion
• Maintain high CSI scores and build lasting relationships with customers

Benefits

• Above-market pay + performance bonuses
• Full benefits package: health, dental, vision, 401k, paid time off
• Ongoing training and advancement opportunities
• A family-owned culture that values your contribution
• Work with a high-performing team in a state-leading dealership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed