Automotive Service Advisor
About The Position
Haley Toyota of Roanoke is seeking an Automotive Service Advisor. The Automotive Service Advisor helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service. The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she is certified by the National Institute for Automotive Service Excellence (ASE) or is willing to obtain certification, has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.
Requirements
- High school diploma or GED
- Some post-secondary automotive training
- Minimum of one year of dealer-level or large facility experience
- Certified by the National Institute for Automotive Service Excellence (ASE) or is willing to obtain certification
- Unrestricted driver's license and a clean driving record
- Strong technical and customer service performance record
- Fluent English speaking and written communication skills
- Good time management skills
- Professional dress, speech, and behavior
Benefits
- Competitive, above market compensation
- Medical, Dental and Vision benefits
- 401k with company match
- Company paid Basic Life, AD&D and Long-term Disability
- Paid Time Off
- Preferred Vehicle Purchase Programs
- Uniforms provided
- Positive and professional work environment
- Career growth and promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
High school or GED
Number of Employees
501-1,000 employees
