Automotive Service Advisor

Joyce Koons Honda•Manassas, VA

21d

About The Position

Joyce Koons Honda Buick GMC, one of the top Northern Virginia dealerships, is seeking Full-time Service Advisors. We are a progressive, customer-focused automotive retailer and service center located in Manassas, Virginia. We are experiencing growth in our service business; therefore, we are looking for candidates at the top of their game with a strong track record. As Service Advisors, you will be responsible for executing all elements of the Service Lane process from greeting service guests in the lane up to and through quality delivery.

Requirements

Excellent communications skills – written and verbal
Attention to Detail
Must have prior automotive background experience
Valid driver’s license with an acceptable driving record
Must pass drug screen and background check

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers