Automotive Service Advisor
About The Position
Ensure that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Prioritize required services Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Spend quality time building relationships with the customers
Requirements
- 2 years automotive experience
- Technical background
- 5 years or more in the business
- Strong customer service skills needed
- 5 day work week
- Strong communication skills to deal with customers, employees and vendors
- Problem solver
- Must have strong references and proven CSI results
- Must have computer proficiency, Reynolds & Reynolds a plus
- Valid Drivers License and clean driving record
- Must consent to and pass a drug/background screen
- Professional appearance required
- Positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
Nice To Haves
- Reynolds & Reynolds a plus
Responsibilities
- Ensure that customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of the customer's experience
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries
- Spend quality time building relationships with the customers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
