Automotive Service Advisor

Serra Traverse City•Traverse City, MI

15d•Onsite

About The Position

Automotive Service Advisor We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team, then we want to get to know you! A little history... "Take care of the customer and your employees, and the rest will take care of itself."- Albert M. Serra Serra Traverse City is proud to be part of Serra Automotive , one of the top ten privately-held retail automotive groups in the nation. In 1973, founder Albert M. Serra began with a single Chevy store and a people-first philosophy. Within five years, the dealership achieved Top Five status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong. Today, Serra Automotive operates in seven states and employs over 2,200 people. The network includes 44 dealerships and represents 56 automotive franchises, making it a formidable force in the $1 trillion automotive retailing industry. Automotive Service Advisor Summary: As an Automotive Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Requirements

Excellent customer service, interpersonal, and communication skills
Strong listening, observational, organizational, and time management skills
The ability to motivate and build rapport with people
The ability to work autonomously and manage your own caseload
An empathetic, non-judgmental and ethical approach
Valid driver's license
Professional, well-groomed personal appearance
The ability to multitask

Responsibilities

Oversee flow of the Drive Lane, ensure that customers receive prompt, courteous, and effective service
Assist customers determine what services they may need based on vehicle maintenance issues
Keep customer informed on completion times, estimates, and possible changes
Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether by phone, email, text or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Effectively communicating information regarding parts, repair orders, costs, warranties, etc. with customers, peers and management
Schedule appointments for customers
Maintain a professional appearance and a neat work area.
Perform other duties as assigned.