Automotive Service Advisor

Baker Buick•Hudsonville, MI

About The Position

Automotive Service Advisor – Baker Buick GMC Hudsonville At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. Our Buick GMC store in Hudsonville was named 2024 Dealer of the Year by General Motors and we invite you to come see why. We are seeking an experienced Service Advisor to join our high-performing team of Buick GMC professionals. If you have a proven track record of serving customer needs while delivering the highest levels of satisfaction, our Hudsonville team wants you! What the right candidate brings to the table: You’ve done this job before. You are a pro and know how to hit the ground running. Customers are your top priority. You know when they are happy, everything else falls into place. You are energized by being in the starting lineup on a high-performing team.

Requirements

Experience as a Service Advisor is a must.
A current valid driver’s license and insurability rating is required.
High School Diploma or equivalent

Nice To Haves

GM Dealership experience is highly preferred.
Experience with the CDK dealer management system is a bonus.
College experience is a plus.

Responsibilities

Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
Learn your product to be a credible resource for your customers.
Thoroughly assess customer needs and present the appropriate services.
Champion the multi-point inspection process and review results with every customer.
Organize and present estimates that make customers want to invest in their vehicles.
Manage your book of business making sure vehicles get through the shop on schedule.
Ensure customers stay informed with up-to-date progress and changes in status.
Insist on keeping your paperwork organized and current.
Understand and stay compliant with the manufacturer warranty and policy & procedures.