Automotive Service Advisor
About The Position
Now Hiring: Service Advisor Brand-New Walt Massey Location – Jackson, MS Come work for the best—and be part of something new from the ground up. Walt Massey is opening a new dealership in Jackson, MS , and we’re looking for an experienced, customer-focused professional to lead our service drive and help us deliver an exceptional ownership experience from day one. If you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering top-tier service, this is your opportunity to grow your career with a company that invests in its team. Why Join Walt Massey? We’re committed to your success. From day one, you’ll receive hands-on training, ongoing development, and the support you need to build a long-term career in automotive service leadership.
Requirements
- Organized, outgoing, and customer-focused personality
- Proven ability to lead, manage, and motivate a team
- Strong communication and time management skills
- Professional appearance and demeanor
- Track record of service success and customer satisfaction
- Self-motivated with the ability to work independently
- Team-oriented mindset
- Valid driver’s license with a clean driving record
Responsibilities
- Lead the daily operations of the service drive and ensure smooth workflow
- Deliver prompt, professional, and friendly service to every customer
- Take ownership of the customer experience from arrival to completion
- Provide concierge-level support for all customer inquiries (phone & in-person)
- Maximize technician productivity by efficiently dispatching work
- Answer questions related to vehicle concerns, services, and warranties
- Assist with diagnosing issues and coordinating parts and repairs
- Monitor and maintain high Customer Satisfaction (CSI) scores
- Oversee warranty processes and ensure compliance with policies
- Support and help lead the service team while fostering a positive work environment
- Maintain strong relationships with manufacturers and internal teams
Benefits
- Health, dental, and vision insurance
- 401(k) with company support
- Paid holidays and vacation time
- Paid, hands-on training
- Advancement opportunities within a growing organization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
