Automotive Service Advisor

Walt Massey Chrysler Dodge Jeep Ram JacksonJackson, MS
23h

About The Position

Now Hiring: Service Advisor Brand-New Walt Massey Location – Jackson, MS Come work for the best—and be part of something new from the ground up. Walt Massey is opening a new dealership in Jackson, MS , and we’re looking for an experienced, customer-focused professional to lead our service drive and help us deliver an exceptional ownership experience from day one. If you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering top-tier service, this is your opportunity to grow your career with a company that invests in its team. Why Join Walt Massey? We’re committed to your success. From day one, you’ll receive hands-on training, ongoing development, and the support you need to build a long-term career in automotive service leadership.

Requirements

  • Organized, outgoing, and customer-focused personality
  • Proven ability to lead, manage, and motivate a team
  • Strong communication and time management skills
  • Professional appearance and demeanor
  • Track record of service success and customer satisfaction
  • Self-motivated with the ability to work independently
  • Team-oriented mindset
  • Valid driver’s license with a clean driving record

Responsibilities

  • Lead the daily operations of the service drive and ensure smooth workflow
  • Deliver prompt, professional, and friendly service to every customer
  • Take ownership of the customer experience from arrival to completion
  • Provide concierge-level support for all customer inquiries (phone & in-person)
  • Maximize technician productivity by efficiently dispatching work
  • Answer questions related to vehicle concerns, services, and warranties
  • Assist with diagnosing issues and coordinating parts and repairs
  • Monitor and maintain high Customer Satisfaction (CSI) scores
  • Oversee warranty processes and ensure compliance with policies
  • Support and help lead the service team while fostering a positive work environment
  • Maintain strong relationships with manufacturers and internal teams

Benefits

  • Health, dental, and vision insurance
  • 401(k) with company support
  • Paid holidays and vacation time
  • Paid, hands-on training
  • Advancement opportunities within a growing organization

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

11-50 employees

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