Automotive Service Advisor – Sales-Driven / Customer-Focused
About The Position
At Midas, our Service Advisors are professional salespeople . If you thrive on closing, building trust, and seeing your numbers move every day, this role is built for you. We are looking for a results-oriented Service Advisor who can confidently consult with customers, present repair recommendations, and close work ethically and consistently. This is not a cashier role. This is a front-line sales position with real accountability and opportunity. The Role As a Service Advisor, you will be the voice of the shop and the driver of revenue . You will guide customers through inspections, recommend needed services, and convert those recommendations into approved work — all while delivering a high-quality customer experience.
Requirements
- Previous sales, service advisor, or customer-facing experience (automotive preferred, not required)
- Strong communication and closing skills
- Ability to multitask in a fast-paced environment
- Basic automotive knowledge (training provided)
- Comfortable using POS systems and computers
- Reliable, punctual, and professional
- Valid driver’s license
- Ability to work a flexible retail schedule (including weekends)
Responsibilities
- Own the counter.
- Greet customers, assess concerns, and lead confident sales conversations.
- Sell maintenance and repair services.
- Present inspections clearly and professionally, turning recommendations into approved work.
- Drive results.
- Consistently improve ARO, service conversion, and customer satisfaction.
- Build trust.
- Listen to customer needs, explain repairs in plain language, and follow up on open estimates.
- Create accurate repair orders.
- Build computerized tickets, source parts, and communicate timelines.
- Partner with technicians.
- Ensure inspections are thorough, accurate, and clearly documented.
- Close the loop.
- Provide updates, handle objections, and secure approvals.
- Maintain standards.
- Support cleanliness, organization, and professional shop appearance.
Benefits
- 401(k)
- Competitive salary
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
