Automotive Service Advisor – Sales-Driven / Customer-Focused
About The Position
At Midas, our Service Advisors are professional salespeople. If you thrive on closing, building trust, and seeing your numbers move every day, this role is built for you. We are looking for a results-oriented Service Advisor who can confidently consult with customers, present repair recommendations, and close work ethically and consistently. This is not a cashier role. This is a front-line sales position with real accountability and opportunity. The Role As a Service Advisor, you will be the voice of the shop and the driver of revenue. You will guide customers through inspections, recommend needed services, and convert those recommendations into approved work — all while delivering a high-quality customer experience.
Requirements
- Previous sales, service advisor, or customer-facing experience (automotive preferred, not required)
- Strong communication and closing skills
- Ability to multitask in a fast-paced environment
- Basic automotive knowledge (training provided)
- Comfortable using POS systems and computers
- Reliable, punctual, and professional
- Valid driver’s license
- Ability to work a flexible retail schedule (including weekends)
Responsibilities
- Own the counter. Greet customers, assess concerns, and lead confident sales conversations.
- Sell maintenance and repair services. Present inspections clearly and professionally, turning recommendations into approved work.
- Drive results. Consistently improve ARO, service conversion, and customer satisfaction.
- Build trust. Listen to customer needs, explain repairs in plain language, and follow up on open estimates.
- Create accurate repair orders. Build computerized tickets, source parts, and communicate timelines.
- Partner with technicians. Ensure inspections are thorough, accurate, and clearly documented.
- Close the loop. Provide updates, handle objections, and secure approvals.
- Maintain standards. Support cleanliness, organization, and professional shop appearance.
Benefits
- 401(k)
- Competitive salary
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
