Automotive Service Advisor - Dover Lincoln Mazda

HERTRICH Family of Automobile Dealerships • Dover, DE

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About The Position

Automotive Service Advisor / Service Writer - Full Time Hertrich Family of Automobile Dealerships The Hertrich Family of Automobile Dealerships is seeking an energetic and customer-focused Automotive Service Advisor / Service Writer to join our world-class service team! Why Choose Hertrich? Competitive pay and unlimited growth opportunities Fast-paced, team-oriented environment Family-owned company representing 24 dealerships, 14 Collision Centers, and 18 Automotive Brands across Delmarva and beyond Strong community presence, supporting over 90 local organizations and charities

Requirements

• Customer-focused, enthusiastic, and motivated team player
• Prior sales and/or customer service experience required (auto industry a plus)
• Strong communication skills (English required; Spanish bilingual preferred)
• Computer skills and ability to learn dealership software
• High School diploma or GED required
• Flexible schedule, including evenings and Saturdays
• Valid driver's license with a clean record

Nice To Haves

• Prior sales and/or customer service experience required (auto industry a plus)
• Strong communication skills (English required; Spanish bilingual preferred)

Responsibilities

• Greet and assist service customers promptly and professionally
• Answer service calls, schedule appointments, and keep customers updated
• Advise customers on repair/service needs, costs, and completion timelines
• Coordinate repair orders with Technicians
• Ensure top-level customer satisfaction-get it right the first time
• Recommend additional services when appropriate
• Maintain accurate records and reports

Benefits

• Extremely competitive salary
• Medical, Dental, Vision, Disability & Life Insurance plans
• Paid vacation, holidays, and personal days
• 401(k) with employer match
• Employee purchase discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees