Automotive Service Advisor | Up to $100K & Weekends Off | Mooresville
About The Position
At Christian Brothers Automotive, we’re looking for a Senior Service Advisor who is passionate about people, skilled in guiding customers through repair decisions, and committed to delivering integrity-driven service. As a Senior Service Advisor, you will oversee the full customer journey—from greeting and check-in to estimate creation, workflow management, and final delivery. You will be a key contributor to store performance by driving sales growth, ensuring repair quality, and maintaining communication between customers, technicians, and front office staff. This position reports directly to the Business Owner or Service Manager.
Requirements
- ASE Service Consultant certification or equivalent experience (or willingness to obtain certification within 60 days).
- Minimum 6 years of automotive service advising and/or service sales experience.
- Demonstrated track record of successful service and repair sales built on transparency, communication, and customer trust.
- Strong understanding of automotive systems, repair processes, and service operations workflow.
- Proficiency with Windows-based software, tablets, and shop management systems; TekMetric experience preferred.
- Clear, valid driver's license with acceptable driving record
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Nice To Haves
- Associate’s or Bachelor’s degree preferred, but not required.
- Completion of an industry-recognized service advisor training program is a plus
Responsibilities
- Serve as the primary point of contact for customers before, during, and after service—owning the customer experience with professionalism, empathy, and the heart of a teacher.
- Demonstrate proven success in automotive service and repair sales, using transparency, product knowledge, and trust-building communication to help customers make informed decisions.
- Create accurate repair estimates, integrate DVI findings, present recommendations clearly, and promote high-quality service solutions that meet revenue and margin goals.
- Ensure quality control standards for all repairs and verify that work meets or exceeds customer satisfaction targets.
- Maintain positive, proactive communication with customers, technicians, vendors, and office staff.
- Assist with shop workflow, staff coordination, vendor management, parts sourcing, and inventory decisions in accordance with CBA guidelines.
- Keep a brisk work pace in a high-volume environment
- Support store opening/closing procedures, daily accounting tasks, reconciliations, and report reviews as needed.
- Contribute to a clean, friendly, and hospitable environment—greeting every customer with enthusiasm and respect.
- Uphold all company policies, including our commitment to honesty, integrity, and a smoke-free workplace.
- Actively embrace new responsibilities, system updates, and procedural improvements that enhance customer service and operational efficiency.
Benefits
- Pay from $70k -$100k annually for Highly Qualified Candidates
- Closed Every Weekend To Spend Time With Family & Friends
- Paid Vacation & Paid Holidays
- Healthcare Benefits Available
- Matching Retirement Plans
- On-Going Training & Career Advancement
- Employee Appreciation Events
- Chaplain Care Support Available
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
