Automotive Service Advisor
About The Position
A Service Advisor acts as the main point of contact for customers requiring vehicle maintenance and repairs. You will oversee the service process from initial customer contact to final delivery, ensuring a seamless and satisfactory experience for our customers. This role demands excellent communication, customer service skills, and a strong understanding of automotive services. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Gem Mazda of Tallahassee Our Family - Owned and operated Dealership has been serving our customers for almost 25 years in Tallahassee Florida. At Gem Mazda of Tallahassee you will find our knowledgeable and bilingual sales staff is here to make the process of purchasing a new Mazda or pre-owned car, truck, or SUV as hassle free as possible. We have a full line up of CX-30, CX-5, CX-50, CX-50 HYRID, CX-90 AND CX- 90 PHEV at a fair price that will help your family choose the right vehicle. We also offer maintenance and repair work in our service center staffed with fully trained Mazda certified technicians.
Requirements
- High school diploma or equivalent.
- Experience in automotive customer service or related field.
- Strong understanding of automotive systems and terminology.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
Responsibilities
- Greet customers and assess their vehicle service needs.
- Communicate repair needs and recommendations to customers.
- Prepare detailed service orders and estimates.
- Coordinate with technicians to ensure timely and accurate vehicle repairs.
- Follow up with customers regarding their vehicle's status.
- Maintain thorough records of service activities.
- Handle customer complaints and questions professionally.
- Promote services and upsell additional maintenance options.
Benefits
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
