Automotive Service Advisor

Capital Ford of Charlotte•Charlotte, NC

37d

About The Position

Capital Ford of Charlotte is seeking a skilled and customer-focused Automotive Service Advisor to join our service team. As the primary point of contact for customers needing maintenance or repair work, you will play a key role in delivering an exceptional service experience. This position requires strong communication, organization, and the ability to guide customers confidently through the service process. Compensation & Benefits Competitive Pay Health Insurance PTO 401(K) WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success. Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way! At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.

Requirements

Previous experience as an Automotive Service Advisor or similar role within the automotive industry preferred
Strong understanding of automotive systems, diagnostics, and repair processes
Excellent communication and interpersonal skills with the ability to build relationships and deliver exceptional service
Proficiency with software tools used for scheduling, estimating, and invoicing
Valid driver’s license with a clean driving record
Ability to pass a pre-employment background check

Responsibilities

Conduct thorough vehicle walkarounds and gather customer concerns to accurately assess service needs
Clearly explain recommended services, repair options, and associated costs to customers to build trust and transparency
Schedule service appointments and effectively manage the workflow of the service department
Coordinate with technicians to ensure smooth communication and timely completion of all repair work
Address customer inquiries and concerns promptly and professionally, maintaining a high level of satisfaction
Maintain an organized, clean, and safe work area
Perform other duties as assigned