Automotive Service Advisor / Hospitality Professional

Tulley Automotive Group•Nashua, NH

11d

About The Position

Ready to Shift Gears? Bring Your Hospitality Skills to Tulley Automotive Group! Tulley Mazda in Nashua is looking for friendly, motivated Service Advisors to join our fast-growing team. If you’re passionate about delivering outstanding customer service and looking for a fresh, exciting career path, we want to hear from you. Coming from a hospitality background? Your experience in managing fast-paced environments, juggling priorities, and making customers feel valued makes you a perfect fit. No prior automotive experience? That’s okay — we offer hands-on training to set you up for success in the service lane. Already an experienced Service Advisor? Whether you’ve worked in a dealership, independent repair shop, quick lube center, or tire store, you'll find a supportive team and real opportunities to grow your career here at Tulley. Bring your skills, energy, and enthusiasm to Tulley and help us deliver the kind of exceptional experiences that keep our customers coming back. Reach out to John Peavey, Mazda Service Manager, today to schedule your interview and take the next step in your career with Tulley Mazda. Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality.

Responsibilities

Greet customers promptly and professionally when they arrive at the service department
Clearly communicate service and repair recommendations to customers, including estimated costs and timelines
Accurately document customer concerns and vehicle issues in service records
Coordinate vehicle inspections and diagnostic work with service technicians
Keep customers updated on service progress, changes in repair timelines, and any additional recommended services
Review completed work with customers and explain all charges and services performed
Follow up with customers post-service to ensure satisfaction and encourage repeat business
Maintain knowledge of dealership services, manufacturer recommendations, and current promotions
Collaborate with parts department and service technicians to ensure timely and accurate repairs