Automotive Service Advisor
About The Position
Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians. In this role, you’ll guide customers through the repair process with confidence and care – ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. If you thrive in a fast-paced environment and enjoy helping people, this is your chance to shine with a company that values excellence, teamwork, and your career growth. Apply today and take the first step toward an exciting career with AAA! Location: 8350 Sancus Blvd, Columbus, OH 43240 What We Offer: Competitive Starting Pay: $20.50 – $22.50/hour. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Additional earning potential through a monthly performance bonus program, spiffs, and contests too! Schedule: Full-time, 5 days/week (Mondays, Fridays & Saturdays are often required). Sundays off every week, plus one other day off based on business needs. Career development opportunities supported by ongoing training and advancement paths within AAA.
Requirements
- High School Diploma or equivalent.
- Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.
- Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
- Valid driver’s license.
- Strong communication skills for collaborating with the team.
- Authorized to work in the USA.
- Ability to pass pre-employment screenings if offered a position (background check, drug screening).
Nice To Haves
- ASE Service Advisor Certification a plus, but not required.
Responsibilities
- Greet customers, answer calls, and schedule appointments promptly and courteously.
- Review recommended repairs and services with customers to ensure clarity and understanding.
- Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
- Distribute work to shop technicians and track progress to ensure timely, high-quality results.
- Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
- Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
- Other duties as assigned.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
