Automotive Service Advisor

AAA-The Auto Club Group

13d•$45,000•Onsite

About The Position

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care. Now you know about us, but who are you? You are likely someone who is organized, a skilled communicator and enjoys interacting with customers. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more. We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team! A day-in-the-life of a Service Advisor: Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer’s description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale. In this role, Service Advisors will also have the opportunity to: Prepare pricing estimates for labor and parts based on technician’s notes and documentation, per business line predetermined matrix Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer’s situation, vehicle age, mileage and history Communicate frequently with technicians to ensure timely completion of work Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information Process customer payments for services Collect deposit (minimum 50%) from customer on repairs that exceed $1,000 Be an integral part of maintaining customer satisfaction scores Actively identify member / customer needs across all business lines; introducing members to other departments. Advocate for membership, insurance and travel departments Assist management with inventory count and maintain of efficient stock level, as needed

Requirements

Have a High School diploma, GED or Technical school certification
Posses a valid driver’s license
6 months or more of relevant customer service or sales experience
Sales Acumen – uses knowledge to promote product/service value
Communication – effectively conveys information; demonstrates use of listening skills
Taking Initiative – proactively seeks out ways to improve
Collaborative Partner– works well with individuals and groups to achieve common goals
Deliver Results – achieves excellence in all tasks and goals
Customer Focus – anticipates and meets needs of customer
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Nice To Haves

Bachelor’s degree

Responsibilities

Serve as the liaison between customers and the automotive technicians
Inform and educate customers on repair and maintenance needs to ensure customer safety and satisfaction
Schedule, confirm and prepare for appointments with customers to expedite their service experience
Enter repair orders into service database system
Produce repair orders for customers with full transparency including cost and time estimates
Complete documentation of automotive problems and service needs by listening to customer’s description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale
Prepare pricing estimates for labor and parts based on technician’s notes and documentation, per business line predetermined matrix
Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer’s situation, vehicle age, mileage and history
Communicate frequently with technicians to ensure timely completion of work
Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information
Process customer payments for services
Collect deposit (minimum 50%) from customer on repairs that exceed $1,000
Be an integral part of maintaining customer satisfaction scores
Actively identify member / customer needs across all business lines; introducing members to other departments
Advocate for membership, insurance and travel departments
Assist management with inventory count and maintain of efficient stock level, as needed

Benefits

Competitive pay range starting at $45,000 annually (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility)
Monthly incentive opportunity: gross-profit based
Annual incentive opportunity
Certification bonus opportunity
Excellent medical, dental, vision and prescription
Free AAA membership
Free uniforms and shoes
Up to 3 weeks of vacation in your first year
11 paid holidays
We offer profit sharing, and 401k with matching contributions
Automatic 4% 401K employer contribution
Additional 401K match of 50% up to 6% contribution (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)
Closed Sundays
Shorter workdays than competitors (we close at 6pm)
Weekdays, hours are 7:30am-6pm
Saturday, hours are 8am to 4pm
Closed major holidays