Automotive Service Advisor

Castle Chrysler Dodge Jeep Ram of NapervilleNaperville, IL
15d$61,000 - $83,000

About The Position

Are you an experienced Advisor who is looking for a new opportunity? Top performers can earn up to $150K annually. Our team at Castle Chrysler, Dodge, Jeep, Ram in Naperville is seeking a high-performing, customer-focused Service Advisor to join us. What We Offer: Top-tier compensation A fast-paced, high-traffic dealership Career growth opportunities Supportive leadership

Requirements

  • Previous Service Advisor/Writer experience, minimum of 2 years
  • CDJR experience is preferred
  • Demonstrated ability to manage others and strong management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license

Nice To Haves

  • CDJR experience is preferred

Responsibilities

  • Oversee service orders and flow of Drive Lane.
  • Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure the daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems; order parts and tools as necessary
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations

Benefits

  • 401(K) with company match
  • Major medical (50% employee paid premium)
  • Dental
  • Vision
  • Voluntary Benefits (Accident, Critical Illness, Disability, and more)
  • Paid Time Off
  • Employee vehicle purchase discounts
  • Career advancement
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