Automotive Service Advisor

Castle Chrysler Dodge Jeep Ram of Naperville • Naperville, IL

15d • $61,000 - $83,000

About The Position

Are you an experienced Advisor who is looking for a new opportunity? Top performers can earn up to $150K annually. Our team at Castle Chrysler, Dodge, Jeep, Ram in Naperville is seeking a high-performing, customer-focused Service Advisor to join us. What We Offer: Top-tier compensation A fast-paced, high-traffic dealership Career growth opportunities Supportive leadership

Requirements

• Previous Service Advisor/Writer experience, minimum of 2 years
• CDJR experience is preferred
• Demonstrated ability to manage others and strong management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Nice To Haves

• CDJR experience is preferred

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Benefits

• 401(K) with company match
• Major medical (50% employee paid premium)
• Dental
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed