Automotive Service Advisor

Jones Family Of Dealerships•Lancaster, PA

14h

About The Position

The Automotive Service Advisor at Jones Family Of Dealerships in Lancaster, Pennsylvania is responsible for providing exceptional customer service and support in the automotive service department. This role requires a strong knowledge of vehicles, excellent communication skills, and the ability to effectively handle customer inquiries and concerns. The Jones Family Of Dealerships is a leading automotive company that has been serving customers in Lancaster, Pennsylvania for over 65 years. We are committed to providing exceptional customer service and maintaining high standards of quality in our automotive service department. Join our team and become part of a reputable company that values its employees.

Requirements

Valid driver's license
Prior experience as an automotive service advisor is preferred
Strong knowledge of vehicles, including common issues and repair procedures
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills
Attention to detail and accuracy in documentation

Nice To Haves

Prior experience as an automotive service advisor is preferred

Responsibilities

Welcome and greet customers, ensuring a positive and friendly experience
Listen to customer concerns and accurately document vehicle issues
Provide recommendations and explanations on necessary repairs and maintenance
Estimate costs and time required for repairs
Coordinate with technicians to ensure timely completion of work
Communicate with customers regarding updates and progress of their vehicle service
Resolve customer complaints and issues, ensuring customer satisfaction