Automotive Service Advisor

Atlantic Coast Enterprises - ACE Jiffy Lube•Hadley, MA

14d•$80,000

About The Position

Atlantic Coast Enterprises (ACE) is a full-service lubrication, fluid, and automotive maintenance center. We offer our customers these services in the cleanest and most professional surroundings possible. Each day we strive to achieve our mission of creating customers for life through fast, friendly, clean, and professional service. We are dedicated to expanding and constantly moving on to new and different challenges. A few short years ago, we were recognized as the franchisee of the year within the Jiffy Lube nationwide network. Everything at ACE is a team effort. We know that without our employees, we wouldn't be able to grow, improve, or create lifelong customers. This is why we offer competitive compensation, generous benefits as well as a supportive and collaborative environment. We encourage each and every employee to share their ideas with us. As an Automotive Service Advisor, you arrive each day determined to take excellent care of our customers while achieving sales goals. You guide them through their elected services, acting as the main point of contact between them and our auto technicians. Following a service review conducted on their vehicle, you advise customers on tires, breaks, and other recommended services in a way that is easy to understand. You help them to make decisions by expertly explaining benefits, costs, and product features. Your ability to make connections and build trust is essential to gaining repeat business. You love spending your day with people and cars. Plus, it is rewarding to see your hard work pay off in your paycheck!

Requirements

18 years old or older
Previous sales and service advisor experience
Valid driver's license
Are you a people person who can easily connect with others?
Do you like talking about cars?
Do you have excellent communication skills?
Is providing exceptional customer service important to you?
Are you patient and able to empathize with others?
Are you organized and able to prioritize tasks effectively?
Are you detail-oriented?

Responsibilities

Guide customers through their elected services
Act as the main point of contact between customers and our auto technicians
Advise customers on tires, breaks, and other recommended services in a way that is easy to understand
Expertly explain benefits, costs, and product features