Automotive Service Advisor

Conklin Automotive Group•Hutchinson, KS

12d

About The Position

Conklin Automotive Group is seeking an enthusiastic and customer-oriented Automotive Service Advisor to join our dedicated service team. As a Service Advisor, you will be the primary point of contact for customers when they bring their vehicles in for maintenance and repair. Your role is vital in ensuring a seamless and positive experience for our customers, as you will assess their needs, recommend services, and communicate with our technicians to ensure efficient service delivery. We pride ourselves on fostering a supportive work culture and providing opportunities for professional development. If you have a passion for the automotive industry and a knack for exceptional customer service, we invite you to apply and be a part of our Conklin Automotive family!

Requirements

High school diploma or equivalent; automotive knowledge is preferred
Previous experience as a Service Advisor or in a customer service role is a plus
Excellent communication and interpersonal skills
Strong organizational skills and the ability to manage multiple tasks
Proficiency in computer systems and software, including service management tools
Ability to work well in a fast-paced environment
Valid driver's license and a clean driving record

Responsibilities

Greet customers and assess their automotive service needs
Provide detailed explanations of recommended repairs and maintenance services
Establish and maintain positive relationships with customers
Coordinate with service technicians to ensure timely and accurate completion of services
Prepare estimates, invoices, and necessary paperwork for services rendered
Follow up with customers after service to ensure satisfaction and address any concerns
Stay informed on promotional offerings and product knowledge to enhance customer experience