Automotive Service Advisor

Heritage CDJR of Brigham City•Perry, UT

13d•Onsite

About The Position

Heritage CDJR of Brigham City is seeking a dedicated, customer-focused Automotive Service Advisor to join our team in Perry, UT . In this role, you will serve as the vital link between our guests and service technicians, ensuring an exceptional service experience from start to finish. The ideal candidate has excellent communication skills, strong attention to detail, and a commitment to outstanding customer service in a fast-paced automotive environment. At Heritage Auto, we operate with a guest-first mindset and a team-first approach. We value: Integrity and transparency — doing right by the customer and the team. Process and consistency — a professional, repeatable service experience that reduces friction for guests. High standards with support — coaching, training, and clear expectations so people can grow and succeed. Pride in our community — we’re a hometown dealer, and our reputation matters every day. If you want a strong career without big-city traffic and costs, this area is a major advantage: Easy access to outdoor recreation: mountains, trails, camping, hunting/fishing, and year-round activities Family-friendly, community-oriented environment with a low-stress commute Convenient access to regional hubs for shopping, events, and travel via the I-15 corridor A growing region with room to build a long-term career and lifestyle

Requirements

Previous experience as an Automotive Service Advisor (or a customer service role in the automotive industry) is strongly preferred.
Exceptional interpersonal and communication skills (verbal and written).
Strong organizational skills with high attention to detail.
Ability to multitask efficiently and perform well under pressure in a fast-paced environment.
Basic knowledge of automotive systems and repair processes is a plus.
Proficiency with computer systems/software used for scheduling and documentation.
Positive attitude and a consistent, guest-first approach.

Nice To Haves

Basic knowledge of automotive systems and repair processes is a plus.

Responsibilities

Greet guests promptly and professionally, providing a welcoming and informative experience.
Listen carefully to customer concerns and accurately document vehicle issues and service needs.
Coordinate with technicians to diagnose vehicle concerns and clearly explain required services to guests.
Prepare and present service estimates and repair orders, ensuring transparency and understanding.
Maintain proactive communication throughout the service process, including updates on progress and any changes.
Manage service schedules to optimize workflow and support timely vehicle return.
Recommend additional services and maintenance based on vehicle needs to improve performance and safety.
Ensure all paperwork and documentation align with company policies and industry regulations.