Automotive Service Advisor
About The Position
Volvo Cars Richmond is seeking an Automotive Service Advisor with 2-3 years of experience. The Automotive Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.
Requirements
- Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
- Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
- Strong interpersonal skills to handle customer stress and build long-term loyalty.
- Ability to multitask, manage time effectively, and maintain accurate records.
- Ability to quickly diagnose and resolve issues for both the customer and the service department.
- Valid and Clean Driver's License (Required)
Nice To Haves
- Automotive Service Excellence (ASE) Certifications (Preferred)
- Manufacturer Training (Preferred)
Responsibilities
- Inspect vehicles and assess service needs.
- Translate customer problems into clear instructions for technicians.
- Manage service appointments and coordinate with technicians to ensure efficient workflow.
- Communicate repair progress and timelines to the customer.
- Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
- Provide written cost estimates and obtain customer approval for repairs.
- Process and verify accurate repair orders and invoices.
- Administer new and used vehicle warranty repairs.
- Follow up with customers after service to ensure satisfaction.
- Greet customers, listen to their concerns, and build a strong, trusting relationship.
- Serve as a central point of contact between the customer, service manager, technicians, and parts department.
- Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.
Benefits
- Competitive, above market compensation
- Medical, Dental and Vision benefits
- 401k with company match
- Company paid Basic Life, AD&D and Long-term Disability
- Paid Time Off
- Preferred Vehicle Purchase Programs
- Positive and professional work environment
- Career growth and promotion opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Motor Vehicle and Parts Dealers
Education Level
No Education Listed
Number of Employees
501-1,000 employees
