Automotive Service Advisor

Grogan's Towne Chrysler Jeep Dodge•Toledo, OH

11d

About The Position

Grogan’s Towne Chrysler Jeep Dodge Ram , one of the area’s largest automotive dealers, has an immediate opening for a Service Advisor. For over 50 years, Grogan's Towne Chrysler Jeep Dodge Ram has offered exceptional service, unbeatable specials and the latest selections of new and pre-owned vehicles to NW Ohio and SE Michigan. Our mission is to provide a pleasing experience in sales and service for all customers via our dedication to the Customer Experience Initiative. Come see for yourself, join our growing team!

Requirements

Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Must have a clean & valid driver’s license
Must be willing to submit to a drug screen prior to employment.

Nice To Haves

Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is preferred
ADP computer experience a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers