Automotive Service Advisor

Tom's Tire Pros•Coos Bay, OR

About The Position

We are looking for a highly capable Service Advisor to join our Awesome Service Team! Our team… well… they are changing the automotive service world every day. This is sort of a requirement to working here – if you are not passionate about making things better for our organization, employees and our customers, you will hate it here. If you don’t exude passion, creativity, commitment, and fun, you will not make it. Cool places and disrupting the status quo are not for everyone! We like unique people with remarkable talents. Boring people need not apply. We work hard and play hard and operate as one team. Check your ego at the door. We don’t allow them on the property. We care about people, growth, excellence and results. We tend to lose sleep over them as this is not easy. Bottom line, we are in search of real people that believe in and deliver the impossible everyday. Tire Pros is the nation's largest network with 600+ independent shops coast-to-coast, providing our customers with reliable automotive products and services for generations. We’ve built trust with our customers through our network independent and passionate dealers, each one as different as the communities they serve. Our teams make certain the vehicles they work on, keeps the promise of dependability. Whether it's a four-wheel-drive system, transmission, brakes, exhaust, heating, and air conditioning repair, our service will always be straightforward. We build relationships for the long haul. Today, we are looking for individuals who share this same level of commitment and passion for giving customers top-quality service, who will go above and beyond to meet the customer's needs. We strive to make Tire Pros not just a good place to work but an excellent place to work. We value our employees and have built a culture centered on their development and career growth. Investing in retaining the highest-caliber staff by providing a fun and friendly work environment along with excellent training, competitive compensation, and top-tier benefits. Apply now to start your exciting new career! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.

Requirements

Be able to run a profitable lemonade stand
Have a killer personality, not the personality of a killer
Communicate so everyone can understand what the heck you are trying to say
Some amount of customer service, management and/or automotive relevant experience
A burning desire to work for the coolest automotive repair shop on the plant and change the world.

Responsibilities

Make the impossible possible
Don't be a jerk – we have “no jerks allowed rule”
Be a leader throughout our facility – speak up, exert influence to create positive change
Be a trusted advisor to our customers and get to know them on a personal level – take some time to ask them how they are doing and learn about them and their family.
Understand our business and how what you do helps it accelerate at rocket speeds. Please remember to wear a seatbelt when you do this.
Be hands-on AND use your head. Serious brain power required to work in this environment
When you think you are done, make it better.
Run from anyone that believes that traditional service is a good thing.
Prove your value every day. Work that doesn't add value is not valuable.
Be you! Being someone else all day is just plain exhausting.
Love change, it happens here at the speed of light… maybe faster, but we have been unable to measure it because it is going way too fast.
Be proactive, we move too fast to be reactive. Plus, people that are always reacting have a funny look on their face.
Love to be challenge… no, REALLY CHALLENGED!
Recognize others and they will recognize you. Most of us like chocolate.
Know, learn and keep up-to-date on the ever changing automotive industry
Learn something new every day. Not doing so is just dumb.