Automotive Service Advisor

ZT Auto•Fort Walton Beach, FL

28d

About The Position

An Automotive Service Advisor plays a crucial role in the operations of an auto repair shop, dealership, or service center. Their primary responsibility is to serve as a liaison between the customer and the service department. Below are key responsibilities, skills needed, and typical job duties associated with this position:

Requirements

Greet customers, assess their needs, and consult with them about their vehicle’s performance and potential repairs.
Provide recommendations for maintenance and repair services based on the vehicle’s age, condition, and customer concerns.
Prepare and present cost estimates for recommended services and repairs, ensuring transparency with pricing.
Schedule appointments for vehicle service, manage workflow in the shop, and follow up on parts orders.
Keep the customer updated on the status of repairs and any additional issues that may arise during service.
Maintain comprehensive records of customer interactions, repairs performed, and invoices.
Address any customer complaints or issues that arise during the service process.
Promote service specials and warranty programs to customers to increase sales.
Excellent interpersonal and communication skills to interact effectively with customers and team members.
Understanding of automotive systems and repair processes to provide accurate information to customers.
Ability to manage multiple tasks, including scheduling, documentation, and coordinating service efforts.
Strong persuasive skills to recommend additional services or repairs that benefit the customer and the business.
Critical thinking ability to address customer issues and service challenges effectively.
Keen eye for detail when it comes to customer needs and service documentation.
High school diploma or equivalent; some positions may require an associate degree or certification in automotive service management.
Previous experience in automotive service advising or a similar role is typically preferred.
Knowledge of automotive technologies and repair practices.
Proficiency with service management software and related technology.

Responsibilities

Greet customers, assess their needs, and consult with them about their vehicle’s performance and potential repairs.
Provide recommendations for maintenance and repair services based on the vehicle’s age, condition, and customer concerns.
Prepare and present cost estimates for recommended services and repairs, ensuring transparency with pricing.
Schedule appointments for vehicle service, manage workflow in the shop, and follow up on parts orders.
Keep the customer updated on the status of repairs and any additional issues that may arise during service.
Maintain comprehensive records of customer interactions, repairs performed, and invoices.
Address any customer complaints or issues that arise during the service process.
Promote service specials and warranty programs to customers to increase sales.
Welcome customers as they arrive at the service center.
Collect vehicle information and perform a preliminary inspection.
Document customer concerns and relay them to technicians.
Prepare work orders and ensure all data is accurately logged into the system.
Review completed work orders for accuracy and customer satisfaction before handing over the vehicle.
Process customer payments and explain warranties or service contracts as applicable.
Follow up with customers after service to ensure satisfaction and maintain relationships.