Automotive Service Advisor

Capital Hyundai of Greensboro•Greensboro, NC

About The Position

CAPITAL Hyundai of Greensboro is seeking a customer-focused Automotive Service Advisor to join our team. This role is ideal for someone who takes pride in clear communication and delivering a strong customer experience from start to finish. As a Service Advisor, you’ll be the main point of contact for customers, helping them understand their vehicle’s needs, setting expectations, and keeping them informed throughout the service process. You’ll work closely with technicians and the service team to ensure repairs are completed efficiently and accurately, while maintaining a smooth and organized service drive. If you’re detail-oriented, dependable, and value positive customer interactions, we would love to meet you! WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success. Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way! At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.

Requirements

Experience in automotive service advising or a similar customer service role within the automotive industry preferred
Strong knowledge of automotive systems and components, including diagnostic procedures and repair techniques
Excellent communication and interpersonal skills, with the ability to build rapport with customers and work effectively as part of a team
Proficiency in computerized systems and software applications used for estimating, scheduling, and invoicing
Valid driver's license and a clean driving record
Must be able to pass a pre-employment background check

Responsibilities

Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
Provide detailed explanations of recommended services and associated costs to customers, ensuring transparency and trust
Schedule service appointments and manage the service department's workload efficiently
Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs
Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction
Maintain a clean and organized work environment, adhering to safety and cleanliness standards
Other duties assigned