Automotive Service Advisor Trainer

Asbury Automotive•Baltimore, MD

55d

About The Position

Asbury's Learning & Development Team is an innovative and connected one. Our goal is to support one another, have a fun and collaborative culture, and strive to be the most Guest-Centric Asbury team members who help others achieve greater success. Asbury's Learning & Development Team is currently seeking Service Trainers for our East and West Coast markets! If you have the DRIVE to inspire others to learn, grow, and develop in their careers, we encourage you to apply! What You'll be doing! As a Trainer on our Team, you will be responsible for coaching and inspiring all new and current team members to provide exceptional Guest experiences and consistent moments of magic in the automotive retail space! Additionally, our Trainers will be responsible to conduct classroom training or in-the-moment coaching on a weekly basis that continually emphasizes Asbury's North Star & Compass and DRIVE values while training our dealership's service team members on how to be more effective in their roles. As an L&D Service Trainer, you may be called upon to assist our Service Departments with team member onboarding, team member process and sales improvements, team member DMS/CRM training, and operational improvements.

Requirements

MUST HAVE experience as either a Service Manager or Service Advisor in the Automotive retail space
Must have a minimum of 2-4 years of previous experience in either position listed above
Must be able to travel approximately 75% of the time

Nice To Haves

Previous roles in formal automotive Service training is a plus

Responsibilities

Facilitate classroom training to all new and current team members on Asbury's Guest-Centric Experience
Facilitate classroom training to all new and current Service team members specific to their roles
Schedule classroom trainings using Asbury-produced training materials
Prepares all necessary student materials prior to the start of the classroom
Displays energy, enthusiasm and the ability to engage participants in a classroom setting
Engages team members in challenging and meaningful classroom trainings
Cultivates a friendly learning environment
Promotes classroom interaction and activity; addresses challenges in the classroom setting with a positive demeanor
Solves problems quickly, while multitasking
Submits a summary of weekly classroom activities
Clearly communicates Asbury's Mission, Vision and expectations
Knowledgeable in latest Asbury technology
Knows, understands, and promotes Asbury's policies and compliance
Serves as a role model, coach and trainer to all new and current team members
Drives and motivates others toward providing an exceptional Guest experience
Communicates and works with Regional Support/Directors, General Managers, and Service Managers to understand business challenges and works to resolve them through future training
Provides regular feedback to Leadership regarding current class attendees and program changes
Assists all Asbury regions and dealerships
Assists in creating and updating training materials
Assists in other Asbury and dealership operations as requested
Performs other related duties to benefit the mission/vision of the organization

Benefits

Semi-monthly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards(select management and front-line team member's eligible
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities