Automotive Service Advisor (Service Writer) – Eagle Auto

GreatWater 360 Auto CareZionsville, IN
10dOnsite

About The Position

Eagle Auto is a full-service automotive repair shop proudly serving Eagle, MI and surrounding communities. We’re seeking an experienced Automotive Service Advisor / Service Writer who delivers exceptional customer service, builds lasting relationships, and thrives in a fast-paced, team-oriented environment. If you have strong sales ability, leadership skills, and a passion for the automotive industry, this is your opportunity to grow your career with a company that values integrity, teamwork, and professional development.

Requirements

  • High School Diploma or GED required
  • Valid driver’s license with satisfactory MVR
  • 1+ year of Automotive Service Advisor / Service Writer experience (or closely related role)
  • 1+ year of sales experience or demonstrated ability to sell and lead
  • Strong communication and customer service skills
  • Team-oriented mindset and collaborative attitude
  • Commitment to delivering an exceptional customer experience

Responsibilities

  • Deliver a pleasant and memorable customer experience at every interaction
  • Greet customers, document vehicle concerns, and prepare service estimates
  • Recommend services with confidence and integrity
  • Build long-term customer relationships based on trust and transparency
  • Communicate effectively between customers and technicians
  • Maintain strong, respectful working relationships with the service team
  • Help uphold the shop’s reputation for honesty and outstanding workmanship
  • Greet customers and assist with service needs
  • Recommend services and parts with confidence
  • Coordinate vehicle workflow with technicians
  • Communicate clearly with customers and team members
  • Build estimates and obtain customer approvals
  • Ensure timely updates and vehicle readiness
  • Perform road tests as needed
  • Support shop operations with flexibility and teamwork

Benefits

  • Medical (3 plan options, including a 100% employer-paid option)
  • Dental & Vision
  • Short-Term & Long-Term Disability (100% employer-paid)
  • $25,000 Basic Life & AD&D (100% employer-paid)
  • 401(k) with company match at 90 days
  • 1 Week Paid Paternal Leave
  • 80 Hours Front-Loaded PTO annually
  • Potential PTO match based on your current balance
  • Ongoing onsite & offsite training opportunities
  • Continued education support
  • Clear advancement pathways
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