Automotive Service Advisor (Service Writer) – Eagle Auto

GreatWater 360 Auto Care • Zionsville, IN

10d • Onsite

About The Position

Eagle Auto is a full-service automotive repair shop proudly serving Eagle, MI and surrounding communities. We’re seeking an experienced Automotive Service Advisor / Service Writer who delivers exceptional customer service, builds lasting relationships, and thrives in a fast-paced, team-oriented environment.

If you have strong sales ability, leadership skills, and a passion for the automotive industry, this is your opportunity to grow your career with a company that values integrity, teamwork, and professional development.

Requirements

• High School Diploma or GED required
• Valid driver’s license with satisfactory MVR
• 1+ year of Automotive Service Advisor / Service Writer experience (or closely related role)
• 1+ year of sales experience or demonstrated ability to sell and lead
• Strong communication and customer service skills
• Team-oriented mindset and collaborative attitude
• Commitment to delivering an exceptional customer experience

Responsibilities

• Deliver a pleasant and memorable customer experience at every interaction
• Greet customers, document vehicle concerns, and prepare service estimates
• Recommend services with confidence and integrity
• Build long-term customer relationships based on trust and transparency
• Communicate effectively between customers and technicians
• Maintain strong, respectful working relationships with the service team
• Help uphold the shop’s reputation for honesty and outstanding workmanship
• Greet customers and assist with service needs
• Recommend services and parts with confidence
• Coordinate vehicle workflow with technicians
• Communicate clearly with customers and team members
• Build estimates and obtain customer approvals
• Ensure timely updates and vehicle readiness
• Perform road tests as needed
• Support shop operations with flexibility and teamwork

Benefits

• Medical (3 plan options, including a 100% employer-paid option)
• Dental & Vision
• Short-Term & Long-Term Disability (100% employer-paid)
• $25,000 Basic Life & AD&D (100% employer-paid)
• 401(k) with company match at 90 days
• 1 Week Paid Paternal Leave
• 80 Hours Front-Loaded PTO annually
• Potential PTO match based on your current balance
• Ongoing onsite & offsite training opportunities
• Continued education support
• Clear advancement pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED