Automotive Service Advisor Apprentice

Sheehy Auto Stores•Manassas, VA

103d

About The Position

Sheehy Auto Stores is seeking to hire a Service Advisor, APPRENTICE, to join our team. Build your career and develop your professional experience with our team. It's a great opportunity to turn your excellent customer service and sales skills into a new career. The ideal candidate will flourish in a fast-paced environment, be comfortable greeting customers, meeting with service techs, and acting as a liaison between our customers and service techs.

Requirements

Must have strong customer communication skills both in-person and on the phone
Strong organizational skills
Must be able to manage in a fast-paced work environment with limited supervision
Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicle and property.
Authorized to work in the USA
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
Must have a valid driver's license

Responsibilities

Attitude is everything—greet service department customers promptly and courteously.
Listen to each customer and articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of the progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs to customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores following dealership standards