Automotive Sales Support Specialist
About The Position
At Chapman Chrysler Jeep, our goal is to make purchasing a car an exciting, enjoyable and stress-free process for our customers. We do this by building a team of dedicated professionals who share our values and demonstrate their commitment to providing courteous, knowledgeable support throughout the entire process. We are looking for a Sales Support Specialist to join our team and contribute to positive customer experiences by providing streamlined customer support online, over the phone and in person. In this role, you will help put the final touches on the car buying experience, ensuring sold vehicles are ready for delivery to the buyer, and assist customers with setting up and navigating their new vehicle’s features and technology. If you have a passion for cars and technology, and enjoy interacting with customers, we want to hear from you! Apply today and accelerate your career with Chapman Chrysler Jeep!
Requirements
- Must have a valid driver’s license and clean driving record.
- Must pass a pre-employment background check and drug screening.
- Excellent interpersonal and customer service skills are essential.
- Proficient computer skills and aptitude for learning new technology and software.
- Dedicated, dependable and adaptable.
- Displays professionalism and a positive attitude.
Nice To Haves
- Experience working in a customer-facing role is preferred.
Responsibilities
- Respond to customer inquiries online, via text message, and over the phone, and assist customers with scheduling showroom appointments.
- Build rapport and maintain positive customer relationships by following up with potential customers.
- Log customer interactions and lead activity in the CRM tool.
- Prepare sold vehicles for delivery to the customer.
- Ensure the vehicle is detailed, fueled, and key fobs and any other accessories are ready for the customer.
- Educate customers on basic vehicle features, assist with pairing phones and garage door openers, and review navigation and key fobs.
- Demonstrate options for sound system and special features and benefits in the vehicle.
- Address customer questions or concerns about their vehicle, ensuring they leave the dealership satisfied with their car buying experience.
Benefits
- Competitive compensation with an hourly base rate plus commission, offering an earning potential of $3,500 to $5,000 per month!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
- Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
- Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
