Automotive Retail Store Associate

Speedway Motors Inc.•Lincoln, NE

13d•Onsite

About The Position

Looking to join our team? Here’s what we’re looking for! Do you want to help thousands of car enthusiasts, racers, and gearheads create meaningful experiences they’ll remember forever? Enthusiastic about aftermarket auto parts? We are looking for someone who is passionate about selling parts for hot rods, muscle cars, and race cars. We are successful in helping our customers because we relate to everything they do. If you love cars and want to help people build their dreams, we are looking for you! Speedway Motors has been a trusted source for specialty rodding, racing products, and friendly expert advice for over 70 years. With deep roots as a family business, Speedway Motors has grown from a one-man operation to a vertically integrated manufacturer, distributor, and multi-channel retailer of automotive products and we are looking for you to help us continue that tradition! We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First, encourage speaking up because You Have a Voice, and above all else we are Driven to Succeed. If you can embrace these values and they align with how you work, then we’d love to chat with you! Job overview We are looking for someone who loves hot rods, muscle cars, or racing and enjoys helping customers build their automotive dreams. This role delivers exceptional customer service through product guidance, order processing, inventory handling, and light product repair in a team‑oriented, values‑driven environment. Employees enjoy strong benefits, growth opportunities, and the chance to be part of a supportive, family‑rooted company with over 70 years of automotive expertise. The Retail Store Associate is responsible for a high level of quality service for internal and external customers, accurate processing of returns, orders and product information. During down time, this position will repair, label and stamp parts as needed.

Requirements

High School Diploma or GED required.
1 year experience in customer service or similar environment.
Must be able to communicate effectively both verbally and written in the English language.
Strong attention to detail and able to follow established procedures.
Basic computer skills and ability to learn order entry and point-of-sale (POS) systems.
Able to work independently as well as effectively in a team environment.
Able to resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions and provide excellent customer service skills.

Nice To Haves

Exposure to automotive products, vehicles, tools, or related industries (professional or personal interest) preferred.
Comfortable learning technical product information and asking questions to build knowledge.

Responsibilities

Provide knowledgeable, customer-focused support by answering product and service questions in person and by phone; recommend appropriate products and proactively upsell complementary items based on customer needs and vehicle applications.
Accurately enter customer orders into the SOP system; process payments, returns, refunds, and exchanges while ensuring correct pricing, charges, and change.
Retrieve products from the warehouse to fulfill customer orders; prepare accurate invoices and deliver products to the appropriate internal or external location.
Create, process, and track loan tickets as needed; retrieve loaned products and deliver them to the Customer Experience (CX) team. Reverse loan tickets upon return and restock merchandise in designated locations
Identify, research, and resolve customer concerns; follow up on open inquiries to ensure timely and satisfactory resolution.
Route returned products to Quality Control (QC) for inspection and, once disposition is determined, ensure items are placed in the correct inventory location.
Recognize and document customer or operational trends; communicate insights to Purchasing and CX leadership and recommend process improvements as appropriate.
Safely operate material-handling equipment—including pallet jacks, tuggers, bicycles, and forklifts (if certified)—to retrieve and move products.
Assist with light product repairs, labeling, stamping, or preparation as needed.
Support special projects and operational tasks during downtime to maintain efficiency and organization.
Maintain regular, reliable attendance and adhere to all safety and operational standards.
Adhere to all company policies, procedures, and safety protocols.
Take ownership of assigned responsibilities and follow through on commitments.
Embrace and live out Speedway Motors core values.
Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.
Seek opportunities for continuous improvement and professional growth.
Perform additional duties as assigned to support business needs.

Benefits

Comprehensive Health, Dental and Vision Insurance
Retirement Plan with Company Match
Paid Time Off
Paid Holidays
Continuing Education Reimbursement
Wellness Program and Healthy Living Reimbursement
Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses.
Growth Opportunities
Paid Parental Leave
An extremely supportive team
Opportunity to utilize your strengths and be creative