Automotive Rental Coordinator - Grand Rapids, Michigan, United States

LaFontaine Automotive Group • Grand Rapids, MI

58d • Onsite

About The Position

The Rental Car Coordinator will assist customers with product rentals including identifying useful products available for rent and reserving, renting, or returning those. CSI (Customer Satisfaction Index) follow up will be a top priority in this role.

Requirements

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• High school diploma or equivalent required.
• Experience customer service preferred.

Responsibilities

• CSI follow up- speaking with customers about their experience with the service provided
• Consults with customers to understand their needs; recommends appropriate products.
• Answers inquiries regarding product options, availability, cost, and lengths of rentals.
• Reserves items and maintains records of reservations.
• Completes or acquires forms and supplemental documentation such as licenses or proof of insurance.
• Explains rental policies to customers and obtains signatures indicating their understanding.
• Explains proper use and care of products to customers.
• Records customer orders; collects deposits, rental fees, and other payments at rental or return.
• Retrieves merchandise for customers, assists with loading equipment, and restocks returned products.
• Inspects products on return to ensure items are clean, in good repair, and, when applicable, refilled or otherwise maintained according to rental agreement.
• Identifies and tags products that need to be repaired, cleaned, or modified before being restocked.
• Performs other duties as assigned.

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees