Automotive Quicklane Service Writer

Coughlin Automotive • Pataskala, OH

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About The Position

At Coughlin Pataskala GM, we've got more business than we can handle and we need you! We are currently looking for an experienced QuickLane Service Writer/Advisor for our location. The Service Advisor serves as the primary point of contact for all automotive service customers. As a Service Advisor you will own the customer experience in the service lane and are the first point of contact for the customer as it relates to their vehicle: status, repairs and diagnostics. You need to be well-versed in product offerings, inventory needs, technician scheduling and customer service.

Requirements

• previous experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Benefits

• Competitive pay plan
• Medical, Vision, and Dental Insurance
• Company matched 401k
• Short Term and Long-Term Disability
• Life Insurance
• Paid vacations/Company holidays
• Employee Discounts
• Ongoing professional development and Excellent opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed