Automotive Service Writer

Holbrook Auto Parts•Royal Oak, MI

1d•Onsite

About The Position

AUTOMOTIVE SERVICE WRITER Holbrook Tire & Auto Repair is a trusted name in the automotive industry, providing complete automotive repair and tire services throughout the Detroit area. As part of the Holbrook family of businesses, we are committed to high-quality workmanship, exceptional customer service, and operational excellence. Our services include mechanical repairs, diagnostics, brake and suspension work, alignments, and tire sales and installation. We are dedicated to delivering reliable service, competitive pricing, and a customer-first experience. Role Description The Automotive Service Writer is responsible for managing the customer experience from initial contact through vehicle delivery. This role serves as the primary liaison between customers and the service department for both automotive repair and tire services. The Service Writer ensures accurate repair orders, proper scheduling, clear communication, and timely completion of services. Strong automotive knowledge, sales confidence, and organizational skills are essential. This position is ideal for a motivated, customer-focused professional who understands that proper communication, accurate estimates, and strong coordination directly impact customer satisfaction, shop efficiency, and profitability.

Requirements

Must have automotive repair knowledge (mechanical and tire services)
Prior Service Writer or Service Advisor experience preferred
Strong sales and customer service background
Ability to explain technical repairs in simple, clear language
Strong organizational and multitasking skills
Ability to work in a fast-paced, high-volume shop environment
Basic computer and POS system proficiency
Strong communication and teamwork skills
High School Diploma/GED equivalent required
2+ years automotive repair or service writing experience preferred
Ability to stand for extended periods
Frequent walking between service counter and shop area
Ability to lift up to 25 lbs as needed
Manual dexterity for computer use, paperwork, and payment processing
Ability to work in a busy automotive service environment

Nice To Haves

Experience in tire sales and service coordination is a plus

Responsibilities

Greet customers promptly and professionally
Document customer vehicle concerns accurately
Open and close repair orders for automotive repairs and tire services
Explain diagnostic findings and repair recommendations clearly
Provide accurate written estimates for repairs, maintenance, and tire replacement
Obtain customer authorization prior to performing work
Communicate service updates and completion timelines
Review completed repairs and tire services at vehicle pickup
Coordinate workflow between technicians and customers for: Engine diagnostics and mechanical repairs Brake, suspension, steering, and electrical services Preventative maintenance services Tire sales, mounting, balancing, rotations, and alignments
Verify labor times, parts pricing, and tire specifications
Assist with tire inventory tracking and special orders
Ensure proper documentation of warranties and road hazard coverage
Support store sales goals for labor, parts, and tire sales
Recommend preventative maintenance and tire upgrades when appropriate
Monitor average repair order (ARO) and gross profit targets
Assist leadership with daily operational performance metrics
Process payments and reconcile invoices
Balance cash drawer and maintain accurate documentation
Schedule appointments and manage daily shop capacity
Maintain organized service records and customer files