Automotive Pre-Owned Sales Consultant - Lansing, Michigan, United States

LaFontaine Automotive Group • Lansing, MI

66d

About The Position

AUTOMOTIVE PRE-OWNED SALES CONSULTANT Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you! NO EXPERIENCE NECESSARY THE POSITION: The Pre-Owned Vehicle Salesperson is directly responsible for selling used vehicles meeting gross profit, volume and customer satisfaction standards. Must present a professional appearance.

Requirements

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• High School Diploma or GED
• Valid driver's license and satisfactory Motor Vehicle Report (MVR) are required.

Responsibilities

• Determine each customer's vehicle needs by asking pertinent questions and carefully listening.
• Demonstrate used vehicles, including test drives.
• Know the incoming inventory to include features, accessories, etc. and how they benefit customers.
• Deliver used vehicles to customers. Ensure the customer understands the vehicle's operating features, warranty and maintenance schedule while laying the foundation for customer loyalty.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Review with the Used Vehicle Sales Manager monthly objectives, weekly activities, and daily planned activities.
• Understand the terminology of the automobile business and be informed on technological changes in the products and be able to communicate to customers.
• Know and understand the federal, state, and local laws which govern retail auto sales.
• Introduce customers to Service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the Service department.
• Report any vehicle lot damage or any problems with a vehicle to the Sales Manager immediately. Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees