Automotive Parts Counter Professional

Toyota Of Scranton•Scranton, PA

About The Position

Welcome to Toyota of Scranton, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do. If you share our commitment to integrity, service, and community, then you're in the right place. Join us in upholding these principles as we strive for excellence together. Honesty Ethical, take responsibility, be accountable to yourself and your team, build trust through transparency and open communication Willingness to Help Others Help others without expecting anything in return, be empathetic, dedicated to serving something besides ourselves, driven by the belief that everyone can grow Always Does the Right Thing Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount of money is worth betraying someone's trust in your or in the dealership Passion for Excellence Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously Commitment to Customer, Team and Community We take care of the community we live in, empower others to achieve their goals, you represent the team well at work and in the community, show up ready to give your best effort for those who rely on you

Requirements

High School Diploma or equivalent
Valid Drivers License is a plus but not a necessity.

Responsibilities

Provides high level of service to internal and external customers in a time sensitive nature.
Ensures all warranty parts procedures are strictly adhered to including but not limited to, proper parts return stamp on all repair orders; failed part collection prior to issuing new part; secure and properly label all warranty return parts for warranty manager.
Ensures all parts are properly stocked in correct bins at ALL times, no part should ever be out of proper location. If found out of location; parts should be returned or relocated immediately.
Ensure that no part ever leaves the department without being billed out.
Maintains stocked shelves for fast moving items and technician retrieved parts.
Participates with the parts manager in maintaining a lost sales tracking program.
Answers phone calls, providing price quotes and other relevant parts and accessory related information.
Pulls and fills all necessary parts for repair orders. Delivering parts to technicians when jobs are active, or shelving for techs when vehicles are not yet assigned.
Notifies parts manager of low and out-of-stock parts or shop materials.
Notifies service advisor and customer when special order parts have been received.
Follows up on back-ordered parts.
Ensures all internal requests for parts are billed accordingly.
Receives payment from retail customers or obtains credit authorizations.
Follows through with returns and core returns on all non-OEM and aftermarket parts.
Helps to maintains clean and well-organized department.
Accurately quoting parts for repair orders.