Automotive Parts Counter Consultant
About The Position
Join the Mazda White Plains Winning Team! Automotive Parts Counter Consultant Responsibilities Generating parts estimates and quotes for customers and internal staff. Shipping and receiving duties include but are not limited to check-in, reconciliation and returns management. Parts Delivery and customer retrieval/drop off. Oversee the parts sales process from start to finish. Communicate with staff and customers in a friendly and professional manner. Converse effectively/efficiently regarding customer parts status. Read and understand the parts catalog when looking up and speaking to specific parts. Answer phone calls; provide price quotes and other information to customers. Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate. Provide high-level service to both internal and external customers. Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock. Notify parts manager of out-of-stock parts or shop materials that need immediate attention. Locate out-of-stock parts from outside sources and submit an emergency order, if necessary. Make sure all internal requests for parts are billed on repair order. Receive payment from retail customers or obtain credit authorization. Automotive Parts Counter Consultant Qualifications Previous parts department experience Customer Service, at least 1 year High School Diploma or equivalent Strong people skills with a positive attitude Sales and customer service experience Ability to work in a fast-paced environment Strong interpersonal and time management skills Ability to work with limited supervision Great customer service skills, follow-up and sales ability Ability to lift in upwards of 50 pounds on a continuous basis Willingness to take a pre-employment background check and drug screen Valid driver's license and clean driving record Company Overview The Premier Collection believes that its people are its most important assets. The Premier Collection was founded on 4 business principles: Integrity, Fair & Competitive Pricing, Excellence in Service and Respect for the Individual. We work as a team, best utilizing our individual talents and skills to reach a common goal. Our teammates are empowered and trained to be leaders within our organization. The automotive industry is rapidly progressing. Every day, The Premier Collection takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do. Work/life balance - 5-day work week & up to 2 weeks vacation Competitive hourly pay based on experience Ongoing training and Career Development Professional Seminars Employee Discounts on all new cars, used cars, service parts, accessories and gear Monthly Birthday and Anniversary Celebrations We 100% believe in promoting from within Free lunch on Saturdays Flexible Schedules Health insurance with 50% employer contribution Opportunities for advancement Family-friendly atmosphere 3rd generation family business All new state-of-the-art facilities 401(K) Plan We support Alex’s Lemonade, Maria Fareri Children’s Hospital, countless churches and synagogues, local schools, animal shelters, women’s community housing, shelters, food banks, Feeding Westchester. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
- Previous parts department experience
- Customer Service, at least 1 year
- High School Diploma or equivalent
- Strong people skills with a positive attitude
- Sales and customer service experience
- Ability to work in a fast-paced environment
- Strong interpersonal and time management skills
- Ability to work with limited supervision
- Great customer service skills, follow-up and sales ability
- Ability to lift in upwards of 50 pounds on a continuous basis
- Willingness to take a pre-employment background check and drug screen
- Valid driver's license and clean driving record
Responsibilities
- Generating parts estimates and quotes for customers and internal staff.
- Shipping and receiving duties include but are not limited to check-in, reconciliation and returns management.
- Parts Delivery and customer retrieval/drop off.
- Oversee the parts sales process from start to finish.
- Communicate with staff and customers in a friendly and professional manner.
- Converse effectively/efficiently regarding customer parts status.
- Read and understand the parts catalog when looking up and speaking to specific parts.
- Answer phone calls; provide price quotes and other information to customers.
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
- Provide high-level service to both internal and external customers.
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
- Make sure all internal requests for parts are billed on repair order.
- Receive payment from retail customers or obtain credit authorization.
Benefits
- Work/life balance - 5-day work week & up to 2 weeks vacation
- Competitive hourly pay based on experience
- Ongoing training and Career Development
- Professional Seminars
- Employee Discounts on all new cars, used cars, service parts, accessories and gear
- Monthly Birthday and Anniversary Celebrations
- We 100% believe in promoting from within
- Free lunch on Saturdays
- Flexible Schedules
- Health insurance with 50% employer contribution
- Opportunities for advancement
- Family-friendly atmosphere
- 3rd generation family business
- All new state-of-the-art facilities
- 401(K) Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
