Automotive Parts Advisor

Lancaster County Motors•Quarryville, PA

1d•Onsite

About The Position

The Parts advisor is responsible for assisting and selling parts to all customers, over the counter, through the service department or on the telephone.

Requirements

High school diploma or equivalent required
Broad scope of automotive mechanical/electrical knowledge preferred
Working knowledge of computers and Microsoft software products
Proficient using inventory software, order processing systems & internet,
Ability to manage priorities and workflow
Ability to work independently with minimal supervision.
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Ability to understand and follow written and verbal instructions.
Knowledge of the English language, spelling, grammar, punctuation and numbering systems
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Knowledge of basic math
Neat, clean, and professional appearance
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Valid driver’s license and good driving record
Successfully pass a pre-employment drug screen, motor vehicle and background check

Nice To Haves

Broad scope of automotive mechanical/electrical knowledge preferred

Responsibilities

Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
Works with service advisors, technicians and external customers to build accurate price quotes.
Answers phone calls, provides price quotes and other information.
Refers to parts manuals (both hard copy and electronic) to identify the right part(s) for the make, model and year of vehicles being serviced.
Handles parts payment collection and makes sure all parts are billed correctly through the service department.
Assists with daily inventory, receiving, stocking and shipping.
Tracks all incoming and outgoing parts for the dealership.
Pulls and fills orders from stock.
Locates available parts when the dealership is out of stock.
Follows up on back-ordered parts.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Notifies the service advisor or the customer when special ordered parts have been received.
Sets up orders for daily delivery, or pick-up.
Delivers parts when needed.
Maintains a professional appearance.
Keeps work area clean.
Other duties as assigned.