Automotive Mobile Service Coordinator

LaFontaine Ford of Lansing • Lansing, MI

14h

About The Position

We are seeking a highly organized and customer-focused Mobile Service Coordinator to support our growing mobile service department. This role is essential in scheduling, coordinating, and ensuring the smooth operation of off-site vehicle service appointments while delivering an exceptional customer experience.

Requirements

• Automotive dealership or service department experience preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Proficiency with scheduling systems and dealership software
• Ability to work independently in a fast-paced environment
• Valid driver’s license preferred
• One or more years of Automotive experience

Responsibilities

• Organizing and preparing daily and weekly work orders for the Mobile Service Technicians
• Coordinating with the Parts Department to ensure all necessary parts are pulled the day before scheduled appointments
• Building rapport and maintaining relationships with local businesses through in-person visits and follow-ups
• Developing strategies to promote and enhance the Mobile Service experience
• Monitoring the condition of the Mobile Service unit and coordinating routine maintenance, detailing, and parts inventory reviews
• Communicating with the Mobile Service team regarding scheduling, field issues, training, and equipment needs
• Utilizing various Ford programs (GCCT, PTS, TAC, etc.) in daily operations
• Ensuring all work orders are closed promptly and include proper documentation
• Staying up to date on changes to regulations and communicating relevant updates to the team
• Upholding all safety and compliance standards
• Scheduling customer, fleet, and partner lot appointments along optimized routes
• Cold calling local businesses, customers, and dealerships to generate new business opportunities
• Keeping customer profiles updated in GCCT / CRC Portal to ensure post-repair surveys are delivered
• Reviewing Connected Vehicle Data and FordPass / Lincoln Access Rewards to identify and upsell recommended maintenance before appointments
• Actively working to meet or exceed management-directed goals and objectives related to performance, customer satisfaction, and operational efficiency

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed