Automotive Internet Sales Manager

LaFontaine Subaru • Commerce, MI

5d

About The Position

AUTOMOTIVE INTERNET SALES MANAGER Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you! THE POSITION: Our Internet Sales Manager is responsible for timely responding to internet sales leads and to sell automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers and closing sales. Other responsibilities include frequent correspondence with potential customers, data entry tasks and managing Internet Sales Team. THE COMPANY: Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details. Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. Our Core Values: Accountability , Responsibility , Respect , Communication , Teamwork , Passion. LaFontaine Automotive Group is an equal opportunity employer. TIER2

Requirements

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• High School Diploma or GED
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required.

Responsibilities

• Manage Internet Sales Team.
• Coaching, Side-by-side sales, monthly performance reviews.
• Recruit and hire for Internet sales position.
• Internet Lead Liaison.
• Field questions and handle higher priority leads.
• Communicate inventory availability and ordering lead times.
• Monitor Internet Appointments and re-assign if necessary.
• Make sure leads are answered in a timely manner.
• Making calls, texts, emails and setting appointments to support sales goals and drive traffic.
• Review Individual and Store Closing % weekly and communicate accordingly. (Weekly, Monthly)
• Monitor response time and communication logs.
• CRM Data Identify duplicate leads.
• Input missing leads.
• Listening to phone calls.
• Ensure bad and lost leads are marked appropriately. (Daily, Weekly)
• Provide recommendations to GM to improve processes and closing percentages. – (Monthly)
• Lead source effectiveness.
• Missed opportunities.
• Utilization of our Digital Technologies and Digital Retail tools.
• Participate in Operations Review as requested.
• Start and stop Internet lead round robin status when consultants have extended leaves.
• Maintain appropriate CSI sores and KPI metrics.

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED