Automotive Internet Sales Manager - Johnson Honda of Stuart

Hol-Dav Inc•Stuart, FL

10d

About The Position

Johnson Honda of Stuart has the exciting opportunity to expand our team with the addition of an Internet Sales Manager! To help keep up with the increasing consumer demands, we are seeking a friendly, confident individual with a positive attitude to handle incoming sales calls and internet leads, goal-oriented individual with a positive attitude that is interested in a career with high earning potential. Johnson Honda of Stuart is a member of Johnson Automotive, which is one of the fastest growing automotive companies on the east coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences. The Internet Sales Manager will be responsible for assisting with the overall performance of the Internet Sales Department operations, ensuring that the department meets the necessary objectives while creating and implementing action plans. The Internet Sales Manager will be required to run an efficient and profitable Sales Department through productive staffing, customer retention and achievement of objectives, while maintaining a high level of customer satisfaction.

Requirements

A minimum of 3 to 5 years of dealership internet sales experience is REQUIRED
Business Development Center, internet sales experience is REQUIRED!
Capability to communicate orally and in writing with various levels of internal and external customers
Must be organized and extremely detail oriented
Ability to maintain a positive attitude while working under pressure in a fast-paced environment
Capability to prioritize multiple tasks effectively
Possess excellent negotiation and great closing skills
Must be able to multi-task in a fast-paced, high-pressure environment
Possess negotiation expertise and demonstrate ability to close sales
Must be self-motivated and able to achieve goals with limited direct supervision
Have the ability to work in a team environment with various types of personalities
Must be comfortable sitting for long periods
Internet proficiency
Exhibit a neat, clean and professional appearance
Work schedule Monday-Friday, but may include some weekend shifts

Responsibilities

Establish monthly and annual sales objectives for units, gross profit and expenses
Responsible for tracking, responding to, and managing all Internet sales leads
Analyze and control expenditures to conform to budgetary requirements
Review market analysis and sales reports
Monitors incoming email traffic and internet inquiries
Develops guest-prospecting file upon receipt of a lead
Quotes pricing, rates and automobile availability to guests within department guidelines
Schedules sales appointments and pairs guests with Sales Consultants if necessary
Maintain and update notes and information in the customer database
Keep abreast of new features and available accessories, and translates their benefits to guests
Direct guests to product information resources
Maintain high customer satisfaction scores, gross averages and monthly unit counts
Hire, train, motivate, counsel and monitor the performance of the internet sales staff
Monitor Salesperson productivity and performance
Ensures internal and external guests receive a high quality of service with professionalism and respect
Maintain a high level of customer satisfaction, demonstrated by meeting manufacturer and dealership specified standards
Handle guest concerns promptly according to dealership guidelines and escalate concerns when necessary
Other duties as assigned by management