Automotive Internet Sales Coordinator
About The Position
The Automotive Internet Sales Coordinator is responsible for managing inbound and outbound customer communications, qualifying sales leads, and setting appointments for the sales team. This role plays a critical part in driving showroom traffic, improving customer experience, and increasing vehicle sales through timely follow-up and effective communication. The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 16 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Nissan, Kia, Honda, Volvo, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 5 states (Georgia, South Carolina, North Carolina, Texas, and Florida) We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license and clean driving history
Responsibilities
- Handle inbound and outbound calls to set and confirm sales and service appointments
- Respond promptly to internet, phone, and live chat leads using approved scripts and templates
- Provide customers with initial vehicle, pricing, and dealership information
- Present preliminary financing and leasing options based on customer needs
- Follow up with unsold leads and no-show appointments to drive showroom traffic
- Maintain accurate customer records and appointment details in the CRM system
- Collaborate with sales teams and dealership management to improve processes and results
Benefits
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
