Automotive Internet Leads Coordinator

Spangler Subaru•Johnstown, PA

5d•$45,000 - $55,000•Onsite

About The Position

Spangler Subaru is seeking a friendly, professional, and customer-focused Internet Leads Coordinator to serve as the first point of contact for online customers. This role is responsible for responding to internet inquiries, providing accurate information, and creating a positive, low-pressure experience that reflects Subaru’s commitment to trust, transparency, and customer satisfaction. The Internet Leads Coordinator plays a key role in building relationships and ensuring customers feel supported from their first interaction.

Requirements

High school diploma or equivalent required
Previous experience in customer service, hospitality, call center, or automotive dealership preferred
Strong verbal and written communication skills with a friendly, professional tone
Comfortable handling phone calls, emails, and text communications throughout the day
Strong organizational skills and attention to detail
Ability to multitask and manage a high volume of inquiries in a fast-paced environment
Basic computer skills and experience with CRM systems preferred
Positive attitude, reliability, and strong work ethic

Nice To Haves

Passion for delivering excellent customer experiences
Familiarity with automotive terminology or willingness to learn
Team-oriented mindset with a customer-first approach
Ability to remain calm, empathetic, and professional in all situations

Responsibilities

Promptly respond to all inbound internet leads from the dealership website, third-party automotive sites, email, text, chat, and phone
Provide courteous, knowledgeable, and helpful responses to customer inquiries about vehicles, pricing, availability, financing, and dealership services
Build rapport with customers and understand their needs without high-pressure sales tactics
Schedule showroom visits, test drives, and appointments for the sales team
Maintain consistent follow-up with customers to ensure questions are answered and next steps are clear
Accurately document all customer interactions, notes, and appointment details in the CRM
Coordinate closely with sales, finance, and management teams to ensure smooth customer handoff
Uphold Spangler Subaru’s customer service standards and brand values in every interaction
Assist with handling online reviews, customer feedback, and basic post-visit follow-up as needed

Benefits

Medical with and HSA option, dental and vision benefits
Dealership paid Dental and Vision for Employee
Short Term Disability, Long Term Disability, Life Insurance and other supplemental benefits
Dealership paid STD, with option to purchase additional coverage
Paid Time Off
Paid Holidays
Retirement Plan, with a 2% match
Ongoing training and career development
Supportive, team-oriented work environment
Opportunities for advancement within the dealership
Flexible Schedule
Work Life Balance