Automotive Express Service Advisor

Berlin City Toyota • Portland, ME

5d • $45,000 - $50,000 • Onsite

About The Position

Are you looking to join a trusted brand that provides growth and stability? Berlin City Auto Group is seeking a customer-focused, results-oriented Automotive Express Service Advisor to join our growing and passionate team in Portland, Maine!
The Express Service Advisor is responsible for scheduling service work in the service department and selling additional needed services to customers. The Express Service Advisor is the dealership's first-line customer relations and service representative.
Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary satisfaction for customers and associates. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Requirements

• You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
• You are a team player, and when under pressure, you maintain a positive attitude with customers, peers, and management
• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive;
• You value continual training & professional development
• You have a proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You have keen technical skills and thrive on learning
• You have a minimum of one year of prior automotive experience
• Possess a valid driver's license and have a favorable motor vehicle record
• Ability to pass a pre-employment background check
• Authorized to work in the United States

Responsibilities

• Greet each customer in a prompt, courteous manner, and let customers who are waiting in line know that they will be serviced soon
• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when the vehicle's work will be completed
• Obtain customer and vehicle data
• Schedule appointments using dealership-approved forms
• Communicate the need for additional work when needed; explain the details to the customer, including the extra cost and time consideration, and document properly on rthe epair order
• Handle telephone inquiries regarding work in process and appointments, and return phone messages promptly
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves

Benefits

• A competitive pay plan with a career path that offers an opportunity for financial growth. Income potential is $45-50K annually!
• Flexible schedule with paid time off that accrues from day one of employment
• Recognition programs & awards are part of the culture that rewards excellence and high performance
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(k) with employer contribution!
• Health and Wellness membership reimbursement up to $75.00 per month
• Employee discounts
• Fun team atmosphere

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees