Automotive Dispatcher | Weekends Off | McKinney, TX
About The Position
As an Automotive Dispatcher with Christian Brothers Automotive, you are the first point of contact for our guests, welcoming them with a warm and positive attitude. Your role is essential in creating a lasting first impression and setting the tone for our guests' experience. You will be responsible for dispatching vehicles and jobs to technician, managing the intake process, staging parts for jobs, ensuring that all guest information and vehicle details are accurately recorded. You will also coordinate with our technicians to assess parts needs, order necessary parts, and maintain inventory levels. This position requires excellent organizational skills, attention to detail, and the ability to communicate effectively with both guests and team members.
Requirements
- Must have a valid driver's license.
- Driving record must be acceptable to our insurance carrier.
- Prior computer and customer service experience required.
- Must be able to occasionally lift and maneuver 50+ lbs.
- Good communication skills and a desire and ability to work with the public.
- Strong attention to detail and organization skills required.
Nice To Haves
- High school education is a plus.
- Previous experience as a counter person at an auto parts store is a plus.
Responsibilities
- Dispatching vehicles and jobs to automotive technicians
- Receiving and ordering parts for vehicles that are in the repair approval process
- Entering parts information into work orders
- Counting in house parts inventory
- Initiating and documenting parts returns
- Initiating and following up on warranty claims with vendors
- Move vehicles from intake spots to stage for the next step in the process
- Perform guest follow up calls
- Shuttle our guest
- Various other administrative tasks and light janitorial duties as required
- Potential to move into a Service Writer if desired
- Other duties as assigned
Benefits
- Closed Every Weekend To Spend Time With Family & Friends
- Paid Vacation & Paid Holidays
- Healthcare Benefits Available
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
- Locally Owned and Operated
- On-Going Training & Career Advancement
- Chaplain Care Support Available
- Employee Appreciation Events
- Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag
- Continuous Training Available Through The CBA Flywheel Learning System
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
