Automotive Customer Experience Associate - Flow Auto Center of Winston Salem

Flow Automotive Companies•Winston-Salem, NC

8d•Onsite

About The Position

Flow GM Auto Center of Winston Salem is seeking a Customer Experience Associate whose purpose is to deliver a world class customer experience. This role is responsible for creating an entertaining, extraordinary presentation and delivery for every sales customer. The product specialist position is pivotal to bringing joy to the buying process. If we are professional, attentive, and eager to assist, we will create customers for life. We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential. We will train anyone new to the industry, including on-site and manufacturer instruction, and other technical training, as needed. The Customer Experience Associate must be able to perform the following tasks for every customer they serve: Be a product knowledge champion. Create custom demonstration videos for customers who have made sales appointments. Do engaging vehicle “walk-arounds” customized for the customer’s wants and needs. Communicate clearly and appropriately with customers and managers. Prepare vehicles for delivery: gas, detail, accessories, pre-delivery worksheets, custom programming of convenience features, ensure cleanliness, providing a thorough vehicle delivery explaining the vehicle to the customer, and connecting the customer with a sales manager in order to do an exit interview. Help transfer customer’s items to the new car Offer to reconnect with the customer at any time in order to more fully explain the features of the vehicle. Perform an introduction to the service department. Assist in entering the customer’s trade-in vehicle into inventory. Responsibilities when not with a customer: Ensure the lot is straight and presentable. Take pictures of inventory for website merchandising. Straighten work areas, stock customer lounges, and maintain general cleanliness. Equip work areas and desks with necessary supplies and paperwork. Maintain manufacturer training. Complete dealer trade drives. Assist with necessary tasks, as assigned. Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 54 automotive franchises representing 26 manufacturers in 10 cities and employs over 2,200 people in North Carolina and Virginia.

Responsibilities

Be a product knowledge champion.
Create custom demonstration videos for customers who have made sales appointments.
Do engaging vehicle “walk-arounds” customized for the customer’s wants and needs.
Communicate clearly and appropriately with customers and managers.
Prepare vehicles for delivery: gas, detail, accessories, pre-delivery worksheets, custom programming of convenience features, ensure cleanliness, providing a thorough vehicle delivery explaining the vehicle to the customer, and connecting the customer with a sales manager in order to do an exit interview.
Help transfer customer’s items to the new car
Offer to reconnect with the customer at any time in order to more fully explain the features of the vehicle.
Perform an introduction to the service department.
Assist in entering the customer’s trade-in vehicle into inventory.
Ensure the lot is straight and presentable.
Take pictures of inventory for website merchandising.
Straighten work areas, stock customer lounges, and maintain general cleanliness.
Equip work areas and desks with necessary supplies and paperwork.
Maintain manufacturer training.
Complete dealer trade drives.
Assist with necessary tasks, as assigned.