Automotive Counter Sales/Parts Pro (04)

Smyth Automotive Inc•West Chester Township, OH

53d

About The Position

Automotive Counter Sales/Parts Pro Job Summary: Responds to service requests, inquires for auto parts and supplies. Handles concerns over the phone, e-mail, or in person. Also, provides solutions to concerns and ensures maximum good will from all transactions.

Requirements

Knowledge of auto parts.
Computer skills (windows, Excel, Word, and Internet).
Excellent Customer Service is a must.
Able to pull and place inventory.
Able to answer phones.
Education/Experience: High School Diploma or GED; or one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Follows all points of the store’s “Basic Service Statement”
Reports and is ready for work at schedule time.
Reports to work wearing the proper attire.
Assists all customers by determining needs and selling necessary products to complete the customer’s job.
To become proficient at the use of, and all procedures relating to, the computerized point of sale equipment.
Properly checks in, prices and merchandises incoming product.
Keeps merchandise labeling current.
Keeps store neat, clean, and free of all obvious hazards to customers and employees.
Assists in store inventories.
Attends all store meetings.
Improves job knowledge by attending all recommended training sessions.
Follows any other directive as assigned by manager.
Properly uses the order processing system.
Records all lost sales.
Keeps catalog and price sheets current.